Every WhatsApp conversation,
answered.
SigFollow brings Meta’s WABA channel, smart routing, an agent workbench, and AI copilots into one platform — so customer teams can scale from the first inbound message to case closure without losing the thread.
- <1ms
- vector recall
- 3–5 min
- reconnect grace
- 24h
- service window
- LAI handledLuis G.just now
Need to confirm the model on this quote…
- NHumanNadia K.2 min
Great, I’ll wait for the next step.
- PQueuedPriya S.6 min
Hi! I have a question about my order.
Built for real customer operations.
Nothing here is a demo prop. Every capability was shaped by a concrete incident that once dragged a team under.
Official WABA channel
Compliant access through Meta’s Cloud API and Webhook — covering text, media, templates, interactive buttons, locations, and reactions.
Smart ACD routing
PhoneNumber → rule → queue → agent, configurable with static or load-balancing strategies. Built from production incidents, not demos.
Agent workbench
Real-time WebSocket delivery with a 3–5 minute reconnect grace period, so a blip in an agent’s network never drops a customer.
AI agent copilots
Intent detection, knowledge retrieval, AI-first answering with rule-based handoff. Let machines take the repeat questions and people take the hard ones.
Multi-tenant by design
One platform, many business lines. WABA accounts, agents, routes, and templates are strictly isolated; SUPER_ADMIN and TENANT_ADMIN roles keep access tight.
Compliance-ready
SSRF guards, MIME magic-number checks, signed outbound webhooks, full-chain audit logs. Safe defaults are on, not bolted on after the fact.
Three steps from zero to live.
Guided configuration in the admin console. No code required; we keep the infrastructure running.
Connect your WhatsApp Business account
Tenant admins subscribe to the WABA webhook and bind phone numbers in a few clicks. Tokens land in encrypted, tenant-scoped cache.
Configure routing and queues
Attach phone numbers to routing groups, set rule priority and match conditions, and assign agents to queues with the strategy that fits.
Put agents on the floor
Agents sign in and pull from queue pools. The AI agent can answer first and hand off to humans when the handoff rules say so.
Ready to make WhatsApp a reliable customer channel?
We’ll review your traffic and compliance requirements together, then draft a minimum viable rollout plan.